Current & Previous Projects
Servicenow
knowledge application
Feedback workflow redesign
An update to the existing feedback workflow and design I proposed to address the design and functionality issues I identified in the case study
Background
A workflow update to reduce the amount of user interaction required and address design and functionality challenges
The existing workflow and UI is outdated, overly complex, and unintuitive
Lack of hierarchy and visual cues to guide the user through the workflow
Guides the user to the newest available UI available
ESET
Help website redesign for a cybersecurity software company
An update to the existing site I proposed to improve the customer experience and seamlessly connect separate help sites
background
a redesign of the support page to tie together three related sites and create a cohesive customer journey
existing page is outdated and does not connect well with the related support sites
excessive visual clutter on the existing page
modernize design and improve customer experience on the page
True News
Design project to create a verified news website
Background
The TrueNews project website is designed to offer verified news articles curated from global news sources. It includes related scientific studies from peer reviewed journals.
The site is built for a customer base that is primarily American adults and children looking for accurate news stories.
The intention is to provide verified information to combat the culture of disinformation and resolve points of confusion for those who may be exposed to conflicting messages on social media or TV news outlets.
I designed the site logo and website for customers who are looking for a trustworthy source of information. The design choices are intended to convey a message of trust, confidence, and security. Customers interacting with the site can feel confident that are reading accurate information. One of the True News company goals is that people will carry that confidence and security out in the world and hopefully share the resource with all their friends and family.
Responsive designs
Responsive designs I created for a variety of screen sizes and devices to ensure the content I create is accessible to those using mobile phones, tablets, and larger screened computers.
Web
Tablet
Mobile